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Process Management


We initiate with the mapping of all the processes of an organization allowing for clear definition of responsibilities and authority for the processes performance. Using tools as flowcharts, map of processes, SIPOC (suppliers, input, process, output, clients) to identify all activities and its interfaces, the processes mapping allows the implementation of one of the fundamental of the management excellence, the processes approach.

From the processes identification, its activities and products, it is possible to establish performance management structure based on performance indexes, the abilities required for the involved personnel, execution and control procedures, as well as the capacity and the variability of each process.

Our company already carried out processes mapping for more them a dozen companies, separately or as part of the implementation of certified management systems or management Excellency systems.